RETURNS & REFUNDS

Thank you for your purchase with The Studio North East. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return and refund policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of receipt. All returned items must be in new and unused condition, with all original tags and labels attached.

 

 

RETURN PROCESS

To return an item, please email customer service at info@thestudionortheast.co.uk or call 01642 205465, or you can return your item to:

 

The Studio North East

69 Gilkes Street  

Middlesbrough, TS1 5EH

United Kingdom  

 

 

REFUNDS - PHYSICAL PRODUCTS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty eight (28) days from the receipt of your item to process your return.

For defective or damaged products, please contact us at the contact details below to arrange an exchange only. 



REFUNDS - VOUCHERS OR BOOKINGS

We cannot accept refunds or returns on any online purchases for photo shoot experiences or gift vouchers. Vouchers or experiences will be valid to use for 12 months from the day of purchase. Online purchases may be passed on as gift to another person.

As a company we have the right to amend these terms and conditions at any time.

REFUNDS - UNSUITABLE SERVICES

We are unable to offer refunds on services received if the consumer deems the services, designs or photographs to be unsuitable. A rearranged session may be offered but only to the companies discretion.

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

01642 205465 

info@thestudionortheast.co.uk